For WATER EMERGENCIES after hours, call 250-868-5737.

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COVID-19 PRECAUTIONS:

The BMID Administration Office has now re-opened to the public. 

Public safety measures in place:  

  • Enhanced daily cleaning/disinfection of high traffic and high touch areas 
  • Hand sanitizer readily available to visitors 
  • Plexiglass barriers installed at customer service points  
  • Physical distancing signage
  • Visitors limited to three at a time in the office lobby.

Ratepayers are asked not to make non-essential visits to the Office and are encouraged to make their payments in the following ways whenever possible:  

  •  Make payments online through their financial institution.  Payments can also be made in person at your bank if you provide your bill stub. 
  •  Mail a cheque, or drop off a cheque through our mail slot.
  •  Please do not put cash through the mail slot.
  •  Pre-Authorized payment forms are available on our website (see tab, Forms & Guidelines)

BMID Administration Staff will continue to answer your calls from 8:00am–4:00pm, Monday through Friday. Individual appointments can be arranged for development issues.

If you have been financially impacted by the COVID-19 crisis, we ask that you call our office at  250-765-5169 to discuss payment arrangements.  Smaller, more frequent payments are readily accepted. 

Penalties have been waived for the first and second quarters through to June 30 to assist our customers financially. 

All outstanding balances are still due and payable in full.  As we are a not-for-profit organization, all revenue from water billing is required to maintain the cash flow for this essential service.

Thank you for your understanding.

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BMID is committed to ensuring that your water remains safe, reliable, and supplied at the highest possible quality.

BILL PAYMENTS


Various options are available for bill payments. Payments can be made online, paid directly at the bank, or via cheque, cash or debit at our office.

BMID also offers E-billing. If you would like to have your water bill emailed in the future, please fill out the E-billing Request form.

If you would like your bill payments automatically deducted from your bank account, please fill out the Pre-Authorized Payments form.

Forms are located under our 'Forms and Guidelines' tab.

Feel free to contact us at 250-765-5169 if you have any questions.

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Sign up for Water Quality Notifications:

If you wish to be emailed about future Water Quality Advisories, please send your email address to info@bmid.ca.

 

N O T I C E S

Annual District System Flushing:

Crews perform annual water main flushing throughout the District from May to October, between the hours of 7:30 a.m. and 4:00 p.m., Monday through Friday.  

System flushing is required to ensure optimum water quality and removes any sediment deposits that may accumulate over time. Watch for BMID Road Signs in your area during flushing periods. 

Customers of Black Mountain Irrigation District are advised that during these periods, you may experience lower than normal water pressure and some temporary discoloration when crews are working in your area. To avoid any inconvenience, please check your water clarity prior to use.  If you experience discoloration, run your cold water taps until the water runs clear.

For any further information, please call the BMID office at 250-765-5169.

 

Annual Summer Sprinkling Regulations:

Kelowna’s four major water utilities have adopted the same year-round, assigned day outdoor watering restrictions for their customers.

Under the current ‘normal’ conditions, odd numbered addresses may water on Tues/Thurs/Sat and even numbered addresses may water on Wed/Fri/Sun. No properties are to water on Mondays.  Odd or Even properties are identified by the street address (i.e. the side of the street that you live on), and in the case of stratas, unit numbers do not apply. 

Automatic underground irrigation systems may run between 12am (midnight) and 6am. Manual sprinklers and watering by hose (hand watering) may occur between 6am and 10am, and 7pm and 12am up to three days per week on the assigned day.

For a copy of the city-wide sprinkling policy, click here.

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