Contact Us

We can be reached during normal working hours between 8:00 am and 4:00 pm Monday through Friday at the BMID District office at 285 Gray Road, Kelowna, V1X 1W8.

By Telephone:
By Fax:
By Email:

 

For EMERGENCIES, we have staff on call to respond to watermain breaks or other related issues.

Please call our after hours number at:

 

"Call Before You Dig"

For locates on services call BC One:

Anyone planning to excavate is required to call BC One Call at least three working days, excluding Saturday, Sunday and holidays, before the excavation begins.

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UNSURE WHO YOUR WATER PROVIDER IS?  Click here and insert your address:

Find your water provider - City of Kelowna

 

Sign up for Water Quality Notifications:  If you wish to be emailed about future Water Quality Advisories, please send your email address to info@bmid.ca

ALERTS:

For WATER EMERGENCIES after hours, call 250-868-5737.

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For our 2021 CUSTOMER SURVEY RESULTS, click here. 

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COVID-19 PRECAUTIONS:

The BMID Administration Office is open to the public. 

Public safety measures in place:  

  • Enhanced daily cleaning/disinfection of high traffic and high touch areas 
  • Hand sanitizer readily available to visitors 
  • Plexiglass barriers installed at customer service points  
  • Physical distancing signage
  • Visitors limited to three at a time in the office lobby.
  • Masks are required to enter the office. 

Ratepayers are asked to avoid non-essential visits to the Office and are encouraged to make their payments in the following ways whenever possible:  

  •  Make payments online through their financial institution.  Payments can also be made in person at your bank if you provide your bill stub. 
  •  Mail a cheque, or drop off a cheque through our secure mail slot. Please do not put cash through the mail slot.
  •  Pre-Authorized payment forms are available on our website (see tab, Forms & Guidelines).

BMID Administration Staff will continue to answer your calls from 8:00am–4:00pm, Monday through Friday. Individual appointments can be arranged for development issues.

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