BMID Staff

Water is an essential service that Black Mountain Irrigation District provides. In an arid climate such as the Southern Interior, the importance of water is magnified. The staff at BMID is committed to ensuring the water remains safe, reliable, and supplied at the highest possible quality. People that work in the water supply industry are very committed and understand the importance of their duties. Our staff has a long history of providing a high level of service to our community. The Board of Trustees works closely with the Administrator and staff to ensure the best possible outcome for operations and customer service.

Staffing consists of: Administrator, Operations Superintendent, Administrative Treasurer, 2 clerical office staff, 11 water distribution and 3 water treatment plant crew.

Our priorities are:

  • First to our existing ratepayers to provide them with a safe and adequate supply of water;
  • to our regulators to make sure we meet all of their requirements for safety, reliability, and sustainability;
  • To provide services to external agencies and persons wishing to do business with BMID, including community groups, local businesses and land developers.


BMIDLOGO

ALERTS:

For WATER EMERGENCIES after hours, call 250-868-5737.

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For our 2021 CUSTOMER SURVEY RESULTS, click here. 

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COVID-19 PRECAUTIONS:

The BMID Administration Office is open to the public. 

Public safety measures in place:  

  • Enhanced daily cleaning/disinfection of high traffic and high touch areas 
  • Hand sanitizer readily available to visitors 
  • Plexiglass barriers installed at customer service points  
  • Physical distancing signage
  • Visitors limited to three at a time in the office lobby.
  • Masks are required to enter the office. 

Ratepayers are asked to avoid non-essential visits to the Office and are encouraged to make their payments in the following ways whenever possible:  

  •  Make payments online through their financial institution.  Payments can also be made in person at your bank if you provide your bill stub. 
  •  Mail a cheque, or drop off a cheque through our secure mail slot. Please do not put cash through the mail slot.
  •  Pre-Authorized payment forms are available on our website (see tab, Forms & Guidelines).

BMID Administration Staff will continue to answer your calls from 8:00am–4:00pm, Monday through Friday. Individual appointments can be arranged for development issues.

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