ALERTS:

For WATER EMERGENCIES after hours, call 250-868-5737.

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For our 2021 CUSTOMER SURVEY RESULTS, click here. 

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COVID-19 PRECAUTIONS:

The BMID Administration Office is open to the public. 

Public safety measures in place:  

• Enhanced daily cleaning/disinfection of high traffic and high touch areas 
• Hand sanitizer readily available to visitors 
• Plexiglass barriers installed at customer service points  
• Physical distancing signage
• Visitors limited to three at a time in the office lobby.
• Masks are required to enter the office. 

Ratepayers are asked to avoid non-essential visits to the Office and are encouraged to make their payments in the following ways whenever possible:  

•  Make payments online through their financial institution.  Payments can also be made in person at your bank if you provide your bill stub. 
•  Mail a cheque, or drop off a cheque through our secure mail slot. Please do not put cash through the mail slot.
•  Pre-Authorized payment forms are available on our website (see tab, Forms & Guidelines).

BMID Administration Staff will continue to answer your calls from 8:00am–4:00pm, Monday through Friday. Individual appointments can be arranged for development issues.

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